联系我们
关于我们
服务热线:

010-87206221 

售后服务介绍

Introduction to After-sale Service

 

北京赛克赛德酒店设备有限公司经过十几年长期实践,在产品质量售后服务工作上建立起独特、完善的售后服务管理体系,我们在抓售后服务前,首先注重售前的产品质量把关,坚决杜绝不合格产品进入市场,为完善的售后服务工作奠定良好的基础。

   After more than ten years of practice, Beijing Succeed Hotel Equipment Co., Ltd. has created a unique, perfect after-sale service management system in relation to product quality after-sale service. Before commencing after-sale service, we first focus on control of product quality before sale, stop resolutely the entry of substandard products into the market, and lay a good foundation for the perfect after-sales service.

在十几年的售后服务工作中,我们以准时、准确、快速达标为原则,建立独立的售后服务管理部门,健全全部客户档案及定期回访工作记录,以保证全方位售后服务工作不漏项。

In more than ten years of after-sale service, on the basis of the principle of “punctual accurate, and fast achievement of standard", we have established an independent after-sale service management department, and improved all customer files and regular visit work records to ensure completion of the full range of after-sales service.

 

在为客户提供了无微不致的服务的同事,我们重点抓技术队伍的素质提高,对新产品进行系统培训,要求技术人员做到三知道。即:知道维修产品的规格型号及使用年限;知道客户使用情况及培训情况,知道维修的重点及关键。做到心中有数的同时,抓快速反应,在规定时间内及时快速的解决维修出现的问题,保证客户所有厨房设备安全正常使用。我们365天全天候24小时的售后服务让客户真正体会到买的安心,用的放心

While providing customers with meticulous service, we give emphasis on improving the quality of the technical team, conduct systematic training on new products, and require technicians to have "three knows", namely: know the specification/model and useful life of the product for repair; know customer usage and training, and know the focus and key of repair. Concentrating on "rapid response", we quickly solve maintenance problems in a timely manner within the stipulated time, and ensure the safe and normal use of all customer kitchen equipment. By means of 365 days X 24h service, we allow customers to really appreciate the “relieved purchase, and assured use”.

 

1、售后服务机构After-sales service agency

 

部门:北京赛克赛德酒店设备有限公司下属的工程部

Department: Beijing Succeed Hotel Equipment Co., Ltd., Engineering Department

职责:全面负责所有厨房设备的售后服务工作。

Responsibilities: Overall responsibility for after-sale service of all the kitchen equipment

售后服务维修电话:010—84721591

After-sales maintenance telephone: 010 -84721591

联系人:陶小姐    

Contact: Miss Tao     

 

2、售后服务人员情况After-sales service personnel

本公司有专业维修技术人员15人,其中精通制冷设备技术人员3人;机电维修人员3;其它为综合服务人员(全面型人才)。

This Company has 15 professional maintenance technicians, including 3 persons proficient in refrigeration equipment; 3 electromechanical maintenance personnel; others being integrated service personnel (comprehensive talents).

 

负责该项目的工程师名单:

List of engineers responsible for the project:

 

 

 Engineer Xing:  13911031716

 Engineer Ren:  13439843763

 

4、设备备件情况 Spare parts of equipment

 

  为保证售后服务工作不出现问题,我们建立了常用零配件储备库房,设主任对备品备件进行管理,对常用备件按照13的比例进行配置,以保证后方服务工作不掉线。  

To ensure high-quality after-sale service, we have established a warehouse for storage of common spare parts. A director takes charge of spare parts management, and configures the common spare parts in the ratio of 1:3, in order to ensure that the rear service is not dropped.

 

  重点储存的备件为: 燃气设备用炉具备件

                     制冷设备用电器配件

                     机具设备常用电线及配件

                     所有管道常用管件

                     其它配件(综合摆放)

 

Major spare parts for storage:

Stove spare parts for gas equipment

                     Electrical accessories for refrigeration equipment

                     Commonly used wires and accessories for machines and tools

                     Commonly used fittings for all pipes

                     Other accessories (placed comprehensively)

 

5、售后服务联系方式After-sales service contact

工程部维修办公室联系电话:工作期间 010-84721591

 

非工作时间:(24小时)             13439445272

                                                  13439843763

Engineering Department, Maintenance Office Tel:

Working hours: 010-84721591

Non-working hours: (24 hours) 13439843763

                                           

国产精品不卡av在线观看_国产片精品av在线观看午夜_国产在线码观看超清无码视频